TERMS AND CONDITIONS

Last updated: 5 September 2026

1. About These Terms

These Terms and Conditions (“Terms”) apply to your use of the GL Delivery website at https://gldelivery.com (the “Website”) and, where applicable, to courier and delivery services supplied by SwiftPoint Ltd trading as GL Delivery (“GL Delivery”, “we”, “us” or “our”).

Please read these Terms carefully before using the Website or booking our services.

A contract for courier services is formed when we accept your booking and confirm the agreed service, collection and delivery requirements and price.

If you do not agree with these Terms, please do not use the Website or book our services.

2. About GL Delivery

The Website and courier services are provided by:

SwiftPoint Ltd trading as GL Delivery
Company number: 16210081
Registered office: 11 Traceys Meadow, Birmingham, B45 9PH, United Kingdom
Registered in: England and Wales
Email: contact@gldelivery.com
Website: https://gldelivery.com

GL Delivery is a trading name of SwiftPoint Ltd.

Our registered office is our legal company address and should not be treated as a customer collection or delivery location unless we expressly agree otherwise.

3. Our Courier Services

Our services may include:

same-day courier services;
next-day courier services;
dedicated van delivery;
multi-drop delivery;
out-of-hours and urgent delivery;
regular and scheduled delivery;
full-day and half-day courier services; and
document and parcel delivery.

We provide courier services across Birmingham and the UK. Collections and deliveries may also be arranged between locations elsewhere in the UK.

We operate on a 24/7 basis, including weekends and bank holidays. Individual bookings remain subject to acceptance, appropriate vehicle or courier availability and the requirements of the particular delivery.

The exact service, vehicle requirement, collection arrangements, delivery requirements, price and any agreed collection or delivery time will be confirmed as part of the booking.

4. Drivers, Subcontractors and Delivery Partners

To provide our services and UK-wide coverage, we may use our own drivers, self-employed couriers, subcontractors or other suitable delivery partners.

Where a delivery partner is used, we may share the information reasonably necessary for that partner to collect, transport and deliver the consignment.

Our use of a delivery partner does not by itself change the identity of the party with whom you have contracted unless we clearly tell you otherwise before or at the time of booking.

Where appropriate, we may select the vehicle or delivery partner that we reasonably consider suitable for the requirements provided to us.

5. Quotations and Bookings

A quotation is based on the information provided to us when the quotation is requested.

A quotation may take into account:

collection and delivery locations;
distance and route;
vehicle requirements;
consignment dimensions and weight;
number of parcels, items or delivery stops;
collection and delivery dates or times;
waiting time or access requirements;
out-of-hours requirements; and
any special handling or other requirements.

Unless otherwise stated, a quotation is not a booking confirmation and does not reserve a vehicle or courier.

A booking is confirmed when we accept the booking and confirm the agreed service and price.

If information supplied by you is incomplete, inaccurate or changes before or during the delivery, the price, vehicle requirement, timing or other service arrangements may need to change.

Where reasonably practicable, we will notify you of any additional charges or material changes before they are incurred.

6. Customer Responsibilities

You are responsible for providing accurate and complete information necessary for us to provide the service.

This includes, where applicable:

correct collection and delivery addresses or postcodes;
accurate sender and recipient contact details;
accurate consignment dimensions and weight;
the correct number of parcels or items;
relevant collection, access and delivery instructions;
an accurate description of the goods;
details of any unusual, fragile or high-value goods; and
details of any special handling, loading or vehicle requirements.

You are responsible for ensuring that goods are suitably packaged, secured and labelled for transport unless we have expressly agreed to provide additional packaging or handling services.

You must not provide goods for transport that you know, or reasonably should know, cannot lawfully or safely be transported using the service agreed.

7. Goods We May Refuse to Carry

We may refuse to accept or continue to carry goods where we reasonably believe that they:

are prohibited or unlawful to possess or transport;
present an unreasonable health, safety or security risk;
are inadequately packaged or secured;
require specialist equipment, licensing, authorisation or handling that has not been agreed;
contain dangerous or restricted substances or materials that have not been properly declared;
require temperature-controlled or specialist transport that we have not agreed to provide;
are materially different from the description provided to us; or
cannot reasonably be carried by the vehicle or service booked.

If you are unsure whether an item can be transported, you should tell us exactly what the item is before booking.

We may stop, reject or return a consignment where reasonably necessary for legal, safety, security or operational reasons.

8. Collection

You must ensure that the goods are ready for collection at the agreed location and time.

Where loading assistance, specialist access, lifting equipment or other facilities are required, you must tell us before booking.

Delays caused by goods not being ready, restricted access, incorrect information, waiting for the sender or other circumstances outside our reasonable control may affect the delivery schedule and may result in additional charges where applicable.

9. Delivery

We will transport and deliver the goods in accordance with the service agreed with you.

Any collection or delivery time stated as an estimate is an estimate only unless a specific timed or guaranteed commitment has been expressly agreed as part of the booking.

Where a specific delivery time or time window has been agreed, we will use reasonable care and skill in providing the service in accordance with that agreement.

Delivery may be affected by circumstances including traffic, road closures, severe weather, accidents, access restrictions, vehicle breakdowns or other events outside our reasonable control.

Where nobody is available to receive a delivery, we may contact the sender or recipient to obtain further instructions or arrange a reasonable alternative.

Additional delivery attempts, waiting time, address changes, additional stops or other services requested after booking may result in additional charges.

10. Dedicated and Direct Delivery

Where you book a service that we expressly describe and confirm as a dedicated van or direct point-to-point delivery, the vehicle is allocated to the agreed delivery and we will not intentionally add unrelated customer consignments to that vehicle unless otherwise agreed with you.

This does not mean that every GL Delivery service is automatically a dedicated or non-shared delivery service.

Other services, including certain next-day or other arranged services, may use different transport, routing, subcontracting or delivery arrangements where appropriate and where consistent with the service booked.

11. Proof of Delivery

Where appropriate or requested, we may obtain proof of delivery.

Proof of delivery may include a recipient name, signature, photograph, electronic confirmation, delivery record or other reasonable evidence that the delivery has been completed.

The type of proof of delivery available may depend on the service, recipient, delivery location and circumstances of the delivery.

12. Delivery Updates and Tracking

We may provide collection, journey or delivery updates where appropriate for the service booked.

Not every booking includes continuous or live GPS tracking.

Where tracking or electronic delivery information is made available, its operation may be affected by mobile coverage, third-party systems, technical limitations or other circumstances outside our reasonable control.

13. Charges and Payment

The price payable will be the price agreed at the time of booking, subject to any additional charges arising under these Terms or subsequently agreed with you.

We may accept payment by bank transfer, card or cash, depending on the payment method agreed for the particular booking.

We may require payment before collection, on completion of the delivery or by invoice, depending on the customer and service agreed.

Where an invoice is issued, payment must be made by the payment date stated on that invoice or otherwise agreed with us.

Additional reasonable charges may apply for circumstances not included in the original quotation, including additional waiting time, extra stops, address changes, additional mileage, unsuccessful delivery attempts or other services requested after booking.

Where reasonably practicable, we will notify you of additional charges before they are incurred.

For qualifying business-to-business transactions, we reserve the right to claim statutory interest, fixed compensation and any other recovery costs permitted by applicable late-payment legislation where an invoice is overdue.

14. Cancellation and Changes

If you need to cancel or change a booking, please contact us as soon as possible.

Any cancellation charge will depend on the circumstances, including whether a courier or vehicle has already been allocated or dispatched, whether the journey has begun and any reasonable costs already incurred by us.

Any specific cancellation arrangements confirmed with you at the time of booking will also apply.

Consumers

If you are a consumer, nothing in these Terms removes any statutory cancellation rights that apply to your booking.

However, UK consumer cancellation rules contain an exception for contracts for the transport of goods where the contract provides for a specific date or period of performance. Where that exception applies to your courier booking, the usual statutory cooling-off cancellation right may not apply.

Where a statutory cancellation right does apply and you request that a service begins during the applicable cancellation period, the legal rules relating to early performance and payment for services already supplied will apply.

15. Consumer Rights

If you are a consumer, nothing in these Terms affects your statutory rights.

Services supplied to consumers will be performed with reasonable care and skill.

Where the contract does not determine the time for performance, the service must be performed within a reasonable time. Where the price has not been fixed or determined, applicable consumer law may require a reasonable price to be paid.

Nothing in these Terms excludes or restricts any consumer right or liability that cannot legally be excluded or restricted.

16. Loss or Damage to Goods

We will take reasonable care of goods while they are in our custody or under our responsibility.

You are responsible for ensuring that goods are properly packaged, secured and accurately described before collection unless we have expressly agreed otherwise.

Our responsibility for loss of or damage to goods will depend on applicable law, the service agreed, these Terms and the circumstances of the particular delivery.

We maintain goods-in-transit insurance for our courier operations.

Insurance does not necessarily cover every item, every type or cause of loss, or the full value of every consignment. Cover is subject to the applicable insurance policy terms, conditions, exclusions and limits.

If you are sending goods of significant, unusual or particularly high value, fragile goods or goods requiring special handling, you must tell us before booking so that we can consider whether the delivery is suitable and whether any additional arrangements are required.

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

17. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to applicable law, we are responsible for loss or damage to the extent that it results from our breach of contract, negligence or other legal responsibility.

We will not be responsible for loss caused by inaccurate or incomplete information supplied by the customer, inadequate packaging for which the customer is responsible, prohibited or undeclared goods, or other acts or omissions of the customer or sender, except to the extent that applicable law provides otherwise.

For business customers, any specific liability arrangements expressly agreed in writing for a particular service or booking will apply where applicable.

For consumer customers, nothing in these Terms is intended to exclude or restrict statutory rights.

18. Events Outside Our Reasonable Control

We will not be responsible for delay or failure to the extent caused by circumstances outside our reasonable control.

These may include:

severe weather;
major traffic incidents or unexpected road closures;
accidents;
unexpected vehicle breakdown;
strikes or industrial action;
government restrictions;
public emergencies or natural disasters;
serious disruption to telecommunications, navigation or technology systems; or
other events that we could not reasonably prevent or avoid.

Where such circumstances affect a delivery, we will take reasonable steps to minimise the impact and keep you informed where practicable.

19. Complaints and Claims

If you have a complaint about our courier service, please contact us as soon as reasonably possible at:

contact@gldelivery.com

Please provide the relevant booking or delivery information together with details of the issue so that we can investigate it.

For claims involving loss of or damage to goods, we may request supporting information including photographs, invoices, evidence of value, packaging information, proof of purchase or other documents reasonably required to assess the claim.

You should notify us of loss or damage as soon as reasonably possible after becoming aware of it. Any additional notification requirements imposed by applicable law or expressly agreed service terms will also apply.

20. Website Use

You may use the Website for lawful purposes only.

You must not:

interfere with the operation, performance or security of the Website;
attempt unauthorised access to our Website, systems or accounts;
introduce malicious software, harmful code or other harmful material;
use the Website for fraudulent, abusive or unlawful purposes;
use automated systems in a way that places an unreasonable burden on the Website; or
copy, scrape or commercially exploit Website content without permission except where permitted by law.

21. Intellectual Property

Unless otherwise stated, the content of the Website, including text, branding, logos, graphics, photographs, videos, layouts and other materials, belongs to SwiftPoint Ltd, GL Delivery or the relevant third-party rights holder.

You may view and use the Website for your own lawful personal or business purposes.

You must not reproduce, modify, distribute, republish or commercially exploit Website content without our prior written permission except where permitted by law.

22. Third-Party Websites and Services

The Website may contain links to third-party websites, platforms or services.

We do not control those third parties and are not responsible for their content, availability, security, terms or privacy practices.

A link from our Website does not necessarily constitute an endorsement of the relevant third party.

23. Privacy and Cookies

Our processing of personal information is explained in our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

24. Website Availability

We aim to keep the Website available and functioning properly, but we do not guarantee that it will always be uninterrupted, secure or error-free.

We may update, suspend, restrict or modify parts of the Website where reasonably necessary for maintenance, security, improvements or other legitimate business reasons.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, Website, business operations or applicable legal requirements.

The latest version will be published on the Website with an updated Last updated date.

Changes will not retrospectively alter rights or obligations already agreed under an existing contract unless required or permitted by law or agreed with the relevant customer.

26. Third-Party Rights

Except where expressly stated otherwise, these Terms do not give a person who is not a party to the relevant contract any right to enforce a provision of that contract under the Contracts (Rights of Third Parties) Act 1999.

27. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed only to the extent necessary, and the remaining provisions will continue to apply.

28. Governing Law and Jurisdiction

These Terms and any dispute arising from them are governed by the laws of England and Wales.

If you are a consumer, nothing in this clause deprives you of any mandatory legal protections or rights concerning where proceedings may be brought.

Subject to applicable consumer rights, the courts of England and Wales will have jurisdiction over disputes arising in connection with these Terms or our services.