PRIVACY POLICY
Last updated: 5 September 20261. Introduction
This Privacy Policy explains how SwiftPoint Ltd trading as GL Delivery (“GL Delivery”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit our website at https://gldelivery.com (the “Website”), contact us, request a quotation, make a booking or use our courier services.We are committed to handling personal information responsibly and in accordance with applicable UK data protection law, including the UK GDPR, the Data Protection Act 2018 and the Data (Use and Access) Act 2025.This Privacy Policy should be read together with our Cookie Policy, which explains our use of cookies and similar technologies.2. Who We Are
The Website and the courier services promoted through it are operated by:SwiftPoint Ltd trading as GL Delivery Company number: 16210081 Email: contact@gldelivery.comSwiftPoint Ltd is the data controller for personal information covered by this Privacy Policy.If you have any questions about privacy or how we use your personal information, you can contact us using the email address above or through our Website contact form.3. Personal Information We Collect
Information You Provide to Us
This may include:- your name;
- company or business name;
- email address;
- telephone number;
- collection and delivery addresses or postcodes;
- parcel and delivery information, including dimensions, weight, number of items and other information needed to arrange a delivery;
- information provided when requesting a quotation;
- booking and service information;
- payment and billing information;
- correspondence and communications with us;
- any other information you choose to provide.
Information Collected Automatically
When you use our Website, some technical information may be collected automatically. Depending on the technologies in use and your consent choices, this may include:- IP address;
- browser type and version;
- operating system and device information;
- pages visited and interactions with the Website;
- referring website or source;
- date and time of visits.
4. How We Collect Personal Information
We may collect personal information:- when you submit a form on our Website;
- when you request a quotation;
- when you contact us by telephone, email, WhatsApp or other communication channels;
- when you book or use our courier services;
- when you provide information relating to a delivery;
- when you make or arrange a payment;
- when you communicate with us about a current or potential delivery;
- automatically when you use our Website, subject to applicable cookie and consent requirements;
- from third parties where this is necessary to arrange or administer a delivery or where permitted by law.
5. How We Use Personal Information
Providing and Managing Our Services
- responding to enquiries and quotation requests;
- preparing and providing quotations;
- arranging and managing collections and deliveries;
- communicating with customers about bookings and deliveries;
- providing delivery updates and confirmation;
- coordinating deliveries with drivers, couriers and delivery partners;
- processing payments and invoices;
- handling customer service enquiries and complaints.
Operating and Improving Our Business
- maintaining customer and business records;
- improving our Website, services and customer experience;
- maintaining website and information security;
- preventing spam, fraud, abuse and malicious activity;
- diagnosing technical problems;
- establishing, exercising or defending legal claims;
- meeting legal, accounting and regulatory obligations.
Marketing
Where permitted by law, we may use contact details to send information about our services and related offers.Where consent is required, we will obtain consent before sending direct marketing.Where the law permits the use of the soft opt-in for similar products or services, we will only rely on it where all applicable requirements are met.You can object to direct marketing or unsubscribe from marketing communications at any time.6. Lawful Bases for Processing
We will only process personal information where we have a lawful basis under the UK GDPR. Depending on the circumstances, we may rely on:Contract and Pre-Contract Steps
Where processing is necessary to enter into, perform or manage a contract with you, or to take steps at your request before entering into a contract. This includes responding to quotation requests, assessing delivery requirements, arranging a delivery, communicating about a booking and processing payment.Legal Obligation
Where processing is necessary for us to comply with a legal or regulatory obligation, including accounting, tax and record-keeping requirements.Legitimate Interests
Where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.Our legitimate interests may include:- operating and developing our business;
- maintaining website and information security;
- preventing fraud, spam and misuse;
- managing customer and business relationships;
- improving our services and Website;
- establishing, exercising or defending legal claims.
Consent
Where consent is required, we will ask for it before processing your personal information for the relevant purpose.Where consent is our lawful basis, you can withdraw that consent at any time.7. Who We Share Personal Information With
We may share personal information with third parties where reasonably necessary to provide our services, operate our business or comply with legal obligations.These may include:- drivers, couriers and delivery partners involved in providing a delivery;
- website hosting and technical service providers;
- email, communications and messaging providers;
- payment service providers;
- accounting and professional advisers;
- IT, security and anti-spam service providers;
- analytics and advertising service providers, where applicable and subject to relevant consent requirements;
- insurers, legal advisers and other professional advisers where necessary;
- regulators, law enforcement agencies, courts or government authorities where required or permitted by law.
8. International Transfers
Some of our service providers may process personal information outside the United Kingdom.Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data protection law.Where required, further information about relevant safeguards can be requested from us.9. How We Protect Personal Information
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.These measures may include appropriate access controls, authentication, secure systems, backups and security measures designed to protect our Website and business systems.No method of transmission or storage can be guaranteed to be completely secure. However, we take reasonable and appropriate steps to protect the personal information we hold.10. How Long We Keep Personal Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.Retention periods depend on factors including:- the type of information;
- the purpose for which it was collected;
- whether an ongoing customer or business relationship exists;
- legal, tax, accounting or regulatory requirements;
- whether the information is required for the establishment, exercise or defence of legal claims.
11. Your Data Protection Rights
Depending on the circumstances, you may have rights under data protection law including:- the right to be informed about how your personal information is used;
- the right to access the personal information we hold about you;
- the right to request correction of inaccurate or incomplete information;
- the right to request erasure in certain circumstances;
- the right to request restriction of processing in certain circumstances;
- the right to object to certain processing;
- the right to data portability in certain circumstances;
- the right to withdraw consent where consent is our lawful basis.